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healthy skincare routine

FAQ

  • Do you offer international shipping?
    We provide international shipping to Armenia directly using Haypost service, but you also have the option to use Globbing or Onex shipping services. . If you're located outside of United States, you can utilize parcel forwarding services like Shipito to have your order forwarded to any destination worldwide." We offer shipping services to the following countries: Armenia Belgium Canada France Germany Italy Netherlands Canada
  • What are our shipping/delivery costs?
    We charge $5.5-$7 based on the weight of the product, for the United States orders. All orders over $100 qualify for free shipping to addresses within the continental United States. Shipping costs for international orders are determined by the weight of the package.
  • What are our shipping/delivery options?
    For customers in the United States, your orders are shipped using either USPS Ground Advantage or UPS Ground. For those in Armenia, we use Haypost. For international orders outside of these areas, we utilize UPS and FedEx international services to ensure your package is delivered efficiently and safely. Rest assured, we choose the best shipping option to meet your needs and get your order to you as quickly as possible.
  • When do you ship, when the order is confirmed?
    All orders are processed and shipped within 1-3 business days. Orders placed on weekends or holidays will be shipped from our warehouse on Monday or the next business day. If your order’s shipment is delayed significantly, we will contact you via email to notify you.
  • What Happens If My Order Doesn’t Arrive?
    If you don’t receive your order within 15 days of receiving your shipping confirmation email, please contact us at support@bbaorganic.com with your name and order number.
  • Where can I track my order placed from Armenia?
    To track your package with Haypost, you can visit their tracking page directly at Haypost USA Tracking. On this page, enter the tracking number that was emailed to you after your order was shipped. This will provide you with the current status and location of your package. If you have any issues with tracking or need further assistance, Haypost's customer service contact details are also available on their website.
  • What are some options for Returns or Refunds?
    We accept returns within the United States up to 14 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs. Unfortunately, returns are not accepted for international orders. This policy is likely due to the complexities involved in international shipping and returns, including customs and logistics. Our Return Policy page provides more detailed information about your options and the procedures for returning an order.
  • Do you accept return on limited edition items?
    Our return policy for limited edition items is that we accept returns only if the item arrives damaged. Thank you for understanding our policy, which is in place to maintain the exclusivity and quality of these special items
  • What sets bba organic apart from others?
    Our skincare brand stands out by incorporating premium organic-certified ingredients, along with active components, in small-batch production to maintain their freshness and effectiveness. This unique approach ensures that users experience noticeable results upon use. However, it's important to keep in mind that if you're transitioning to our brand, your skin may require some time to adjust to these ingredients. Rest assured, the wait will be worthwhile, as you'll enjoy the satisfying results.
  • In what order should I apply the products?
    Step 1: Oil-to-Milk Double Cleanser Step 2: Daily Exfoliating Toner-Serum Step 3: Either Clarifying Gel-Moisturiser or Advanced Moisturiser, based on your skin type.
  • Can I use your products if I'm pregnant?
    Yes, BBA products are for all. Just make sure to test the product on the side of your wrist, to see if you are not allergic to active ingredients.
  • My skin is sensitive, can I use your products?
    BBA Organic’s products are made with active ingredients, you can test the product by applying a small amount on your wrist or a discreet part of your face. This helps assess for any potential allergies or reactions before using the product more widely. It's important to bear in mind that experiencing temporary redness is not necessarily an allergic reaction. In many cases, it can be attributed to the active ingredients working to benefit your skin. Your skin may need some time to adjust and fully realize the benefits of these ingredients. So, if you notice redness initially, don't be alarmed—this can be a natural part of the skin's adaptation process as it embraces the positive effects of the product.
  • Are you vegan?
    BBA products are vegan certified, cruelty-free, and non-toxic.
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