All orders are processed and shipped within 4-6 business days. Orders placed on weekends or holidays will be shipped from our warehouse on Monday or the next business day.
Order processing times may be delayed by a few days during holidays, launches, limited-edition releases, or other times when we’re experiencing a high volume of orders.
Please allow additional days in transit for delivery. If your order’s shipment is delayed significantly, we will contact you via email to notify you.
Potential Delays and COVID-19
The health and safety of our employees and customers are our top priority. We’ve redesigned our order fulfillment center to comply with government/state-recommended social distancing and personal protective equipment guidelines.
We will notify you when your order is shipped or if we foresee any issues fulfilling your order.
International orders may experience some delays due to COVID-19. If you have not received your order, and it shipped 30 days ago, please contact our customer service team here for further assistance.
Shipment Confirmation & Order Tracking
After placing an order, you will receive an order confirmation email. At this stage, please allow time for order processing. You will be able to track your package directly on the carrier’s website.
You will receive a shipment confirmation email notification once your order has shipped. The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.
Shipping Options & Delivery Costs
Shipping charges for your order will be determined and presented to you at the checkout stage. We utilize USPS Ground Advantage or UPS Ground for deliveries in the United States and Haypost for shipments to Armenia.
for international orders we use UPS and FedEx international services.
Shipping within The US
We charge $5.5-$7 based on the weight of the product, for the United States orders.
All orders over $100 qualify for free shipping to addresses within the United States.
Countries we ship to
*Note for International Customers: your order may be subject to import duties and taxes levied by the destination country. These charges are typically imposed once the shipment reaches customs and are the responsibility of the recipient. It is advisable to check with your local customs office or relevant authorities to obtain an estimate of potential taxes and duties before placing an order. This will help you make an informed decision regarding your purchase. If you refuse to pay the required taxes and duties, resulting in the package being returned to us, you may be responsible for any return shipping charges and other associated costs.
International Shipping Rates
For orders from Armenia, we charge $18-$40 based on the product's weight. International shipping fees will be calculated and displayed at checkout. For international shipments to countries other than the United States and Armenia, the shipping cost will be based on the package's weight and the chosen shipping method.
Your order may be subject to import taxes, duties, or VAT applied to your order when it reaches the destination country. All fees imposed are the responsibility of the customer. BBA Organic is not responsible for these charges. We recommend that you check with your local customs office before placing an order on our website, as these fees can sometimes be significant, and we cannot calculate them for you.
Damages, Returns, Exchanges, and Refunds
If you don’t receive your order within 15 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we’ll look into it for you.
If your order arrives damaged, please email us as soon as possible at email@example.com. Please include your order number, details of the damage, and a photo of the item’s condition.
We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim.
We accept returns for orders within United States up to 14 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs. Please note that we do not accept returns for international orders.
Our Refund Policy page provides more detailed information about your options and the procedures for returning an order.
If you have any questions about the Shipping Policy, you can contact us: